Marketplace Pet Chaperon

The pet market in Mexico is experiencing rapid cultural shift. The relationship with pets has moved from purely functional to family-like. Working professionals in CDMX and other major cities face a daily contradiction: long work hours, frequent travel, active social life, and no reliable backup plan for days they can't be with their dog or cat.

Pet Chaperon was built to solve exactly that gap: a marketplace platform connecting owners with verified caregivers, the way Airbnb transformed hospitality, applied to professional pet care.

• Trust as the foundation of the model.Leaving your pet with a stranger is an emotional decision. If the platform doesn't transmit trust from the first scroll, the user won't convert.
• Two-sided marketplace model.Serve owners and caregivers simultaneously, with differentiated flows for each.
• Three products on one platform.Walks, daycare, and boarding are services with distinct operational logic.
• Frictionless and secure online payments.The owner pays upfront for care not yet received: the flow must be clear, traceable, secure, and with proper fund release.
• Operations manageable for a small team.Autonomous backend to validate caregivers, monitor bookings, and handle support.

• Marketplace business model defined from scratch: commission structure, cancellation policy, caregiver validation, and post-service payment release.
• UX/UI design centered on trust: complete caregiver profiles with photos, reviews, average ratings; clear coverage zone visualization.
• Booking flow by service type, optimized for each: walks, daycare, boarding.
• Dual experience: owner and caregiver, with differentiated dashboards.
• Integration with OpenPay as payment gateway: secure processing, fund retention, and release to caregiver once service is complete.
• Intuitive admin panel for Pet Chaperon team: caregiver registration and validation, booking management, payment monitoring, and business reporting.
• Live service tracking system: caregiver shares photos and videos with owner, reinforcing the brand's central differentiator.

• Operational marketplace platform connecting owners and caregivers with a complete flow of discovery, booking, payment, execution, and review.
• Secure and frictionless payments via OpenPay, removing a classic barrier in Mexico's service marketplace.
• Three service lines operating under one experience (walks, daycare, boarding), enabling natural cross-sell.
• Scalable operations with small team, no development dependency for each change.
• Product identity consolidated around trust, transparency, and responsibility.
• Tech foundation ready to evolve toward new services (grooming, training, house calls), new cities, and complementary models.